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Tell HN: Instagram demands I send a picture of myself to prove I own my account
332 points by jdthedisciple on June 20, 2022 | hide | past | favorite | 202 comments
So I tried to create an Instagram account yesterday. After registering, I was immediately told my account was disabled for suspicious activity, but that if I wished they would review it within 24 hours. Weird, I thought, but maybe it's just some rare false positive that can be triggered and I'm just unlucky. So I waited, patiently.

After 24 hours I tried to log in again and to my surprise, my account wasn't just temporarily disabled anymore but permanently deactivated and I was met with this message:

> Your account has been disabled for violating our terms. Learn how you may be able to restore your account. https://help.instagram.com/521372114683554

How can I allegedly have broken Instagram terms when I just created the account and even verified it by phone? So I visited that link and asked them to restore it. What I get is an email by facebook that demands I send them a picture of myself holding a paper that I wrote a specific code on. Verbatim the email is this:

> Hello, thank you for contacting us. Before we can help you, you must confirm that you are the owner of the account. Please respond to this email and attach a photograph of yourself, where you hold a piece of paper with the following, handwritten code on it: *** Please make sure that the photo fulfills the following criteria: - shows the above mentioned, handwritten code on a clean piece of paper, followed by your full name and username - shows both of your hands holding the paper as well as your complete face - it is well-lit and not too small, dark or blurred - is attached as a JPEG-file to your response E-Mail Note: Even if this account does not contain and pictures of yourself or it represents somebody or something else, we can only help you when we receive a picture of you which fulfills these criteria.

Am I the only one who finds this incredibly intrusive? I know I might be partially beating a dead horse here, as everyone knows Meta is pure evil. But this email really "gave me the rest". I wouldn't use IG for posting pictures of myself anyway but now I won't ever be using anything from Meta even for business reasons.

Are there really no less intrusive ways than the above to prove ones ownership of account?? Why is email and phone verification not enough anymore these days? Is this the type of "progress" happening at FAANG? LOL



In a somewhat related response to your question: "Is this the type of "progress" happening at FAANG?"

I recently had a similar experience with Robinhood. I found that if you use their "Logout all devices" feature, you have to re-verify your account with them. They allow you to deposit and place trades, but as soon as you attempt a withdrawal, they notify you that you have to re-verify your identity with them. After two weeks and three denied attempts to verify my identity, I got the SEC involved. Within minutes of the SEC notifying me that they contacted Robinhood on my behalf, my account was verified without further action from me.

I withdrew all funds, closed all positions, and deactivated the account out of principle. It shouldn't take SEC action to get access to your funds. And Robinhood shouldn't notify their users that identity verification is required only when a withdrawal is attempted.

Robinhood obviously isn't FAANG, but apparently this is the progress in tech more generally.


Any guidance on the SEC link? Robinhood is currently royally boning me in the exact same way, and I want to get my money out as soon as possible. I already threatened to get the SEC involved a week ago, and still no response, so now time to actually do it. Would love a pointer in the right direction.


I'm thrilled to share tips about the process because despite reaching resolution, I think Robinhood has more to learn about how to appropriately handle this situation. There was a point in my process when there were 5 business-days of radio silence from support. IMO a support request from a client requesting access to their brokerage cash should be handled most expeditiously.

---

Note: It was difficult to tell as a consumer which government entity was the most appropriate place with which to file a complaint. I will say that I filed both a CFTC "TCR" report and a SEC Investor Complaint form. From the former, I received no additional feedback (roughly three weeks later). From the latter, I received confirmation of the report immediately, and then confirmation of the complaint having been forwarded to Robinhood four days later. Shortly after that second confirmation is when I received a response from Robinhood support that the withdrawal ban on my account had been lifted.

File your report here: https://www.sec.gov/oiea/Complaint.html

Be specific about the action you've taken so far. Include your Robinhood Support request ID(s). Don't be heated or incendiary; simply provide the facts. Knowing Robinhood Support, the facts are sufficient for the SEC to take your complaint seriously.

Good luck.


Robinhood is a horrible company. I closed my account a year ago, asked for all my user data to be deleted and I STILL get emails every couple of weeks. I’ve opened tens of tickets to just get them to leave me alone and one year later I’m still nowhere. I’ve never been more pissed off with a company. Build a dam e-mail black list or actually delete my data like I requested.


I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless. After they canceled 60% of the order and bungling the shipping on the remainder, I found I could not get unsubscribed from their coupon list.

Turns out, company press releases have live email contacts on them, and if you write a sufficiently fulminant email explaining that you'd like to never again hear from their employer, they'll direct it to somebody who will get you off the email list.

Worth a try?


> I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless.

Pun intended?


I'm afrayed it was :-)


For those wondering like me:

> Fulminant is a medical descriptor for any event or process that occurs suddenly and escalates quickly, and is intense and severe to the point of lethality, i.e., it has an explosive character.


You can add Facebook to the list. No single point of contact, anywhere, and good luck if something happens and you need to reach them.


Robinhood is required by regulation to KYC their new account holders. Which typically is accomplished via doc auth.

This is applicable to all financial service companies, in the US at least.


I'm familiar with KYC. KYC is actually the very reason why Robinhood customers should not be required to re-verify their identity because it stipulates that institutions both acquire and retain the identity information of their customers.

With that said, my qualms are not with the fact that I had to re-verify; simply the manner in which it happened.

The fact that they re-requested my identity tells you that this verification process was not in support of their KYC obligation, but likely a fraud-prevention mechanism. Which puts the manner in which it happened entirely within their control from a product perspective.


So KYC them when you onboard them, NOT when they try to withdraw.

“Oh no, that might hurt our signup and trading figures?! “

Well, DUH, but anything to fudge the numbers right?!

Maybe if they make withdrawals even more difficult a percentage of users will abandon and then our assets under management numbers look better.

This is exactly what’s happening, stop forgiving the dark pattern behaviour under the guise of compliance.


That's why you should always start with small amounts, deposit $10, withdraw $10. If it works, repeat with $100 etc. Never keep large amounts there, withdraw as soon as trade is complete.


Alternatively, use a brokerage that's been around for decades and doesn't employ these dark patterns.


I agree, though these can deteriorate too. I've been with Vanguard for a while but was astounded as to how much the site and the customer support had degraded. Kind of worried about them but not enough to take a capital gains hit likely necessary to transfer the funds.


You can probably do an in-kind transfer (see [0] and the 4th FAQ at [1]) to another brokerage with no capital gains hit because you’re not actually selling the asset.

[0] https://finance.yahoo.com/news/kind-transfer-134617847.html [1] https://investor.vanguard.com/account-transfer/other-transfe...


You can do an in-kind transfer to move the assets over to a new firm without having to sell first. Definitely works for cash, stocks, mutual funds, and bonds. Not sure what else you can do it for


You don't need to liquidate and realize capital gains.


Weird how they let you fund your account and make trades, then, but only have an issue upon withdrawal.


If you want to read that in the most favourable light, perhaps that's more AML/CTF regs. You can't be laundering money or funding terrorism until you try and get cash _out_ of your account.

But like others are saying, there's ample evidence that Robinhood are despicable, so they sure as hell don't deserve and favourable interpretations of their trashier policies...


Obfuscating how the money enters the system and is transferred is a crucial part of laundering, so I'd disagree that laundering only happens upon withdrawal.


”Weird”. It’s an intentional UX design/friction thing. Hopefully their lawyers signed off on the interpretation of anti-money laundering laws is that they don’t count until the user tries to withdraw money.


Yes, that was the subtext of my choice of words.


Defining this acronym:

> Know Your Customer (KYC) are a set of standards used within the investment and financial services industry to verify customers, their risk profiles, and financial profile.

https://www.investopedia.com/terms/k/knowyourclient.asp


Calling KYC a set of standards is a bit if a misnomer. KYC checks are a legal requirement in the banking industry.


Since every company is a tech company now, I feel like they’re all inspired by the best (FAANG) and use tech in creative ways to increase their revenue (dark patterns).


Ubiquitous and Best are not synonymous


Are highest market cap companies synonymous with what most bean counters might consider "best"?

I personally think PE ratios are like score cards for what's best amongst businesses.


> They allow you to deposit and place trades, but as soon as you attempt a withdrawal, they notify you that you have to re-verify your identity with them.

Do they allow all trades, or only trades involving the newly deposited funds and descendants of such trades?

That might be an interesting approach to trying to lessen the harm of a false positive from their fraud detection. Essentially put a complete activity block on everything currently in the account (money and stocks), but only block withdrawals on things added to the account after the fraud detection hit.

If it turn out to be a false positive then it is still pretty annoying, but at least you get to continue with some activity so you account isn't totally useless while you get reverified.

If it turns out that the account has actually fallen into the hands of a scammer, they can't harm what is already in there and if they put some of their own funds in to try to trade for some reason then that ends up as a gift to you when you get the account back.


I'm not sure if it's possible to make that distinction. Trades are funded by brokerage cash. From the customer perspective, brokerage cash is a pool of cash available for trading or withdrawal. It may have originated from an ACH, wire, trade liquidation, or a combination of any of those things.

However, I am confident that I funded trades from deposits that were made after the withdrawal ban was put in place. I made multiple deposits over ~8 months in which the withdrawal ban was in effect, and those deposits funded multiple trades. Which means Robinhood is happy to deposit and trade funds from an account in an "unverified" state, but not allow withdrawals. If my account was truly compromised, justifying an unverified state, then I wouldn't want them funding trades from an ACH transfer from a bank account that was added when it was in a verified state.

The policy, whatever it may be, clearly serves Robinhood's purposes and not the customer's.


A lot of banks and other financial institutes now require a lot more identification then before. I remember opening accounts with just my driver's license number or SSN, but now they ask for my photo and so on. Maybe KYC regulations are putting some pressure on them or something. I usually just drop the account if I see too many hurdles - I am fine with having to work to earn my money, but having to work to give my money to somebody is a bit too much for me.


KYC is a legal requirement for the banking industry.


Yes, there are KYC regulations - but they have been around for a while. And still banks didn't do it in an intrusive manner that some of the newer companies do it.


In my experience (and the industry I'm in), requiring identity verification upon withdrawal is an anti-money laundering measure, and often one required by legislation rather than company policy.


Not to defend the practice (because your case is a false positive for a new account), but rather to speculate on why your account was banned, it's likely due to an increase in impersonation on Instagram recently.

In other words, some accounts steal the pictures of real people and then send follow requests to friends, and try to get them to tap on links that can give the bad actor access to the friends' accounts or buy cryptocurrencies. It's been spiking recently over the past couple of months (one case in a Canadian news article at: https://www.cbc.ca/news/canada/manitoba/instagram-photos-sto...), with other prominent cases documented in the past (2019: https://www.cnbc.com/2019/09/24/how-i-stopped-someone-impers... and 2021: https://www.cnbc.com/2021/12/14/instagram-accounts-created-w...). Bleeping Computer published a deeper article on the most recent ongoing spike (describing the crypto and Onlyfans scams): https://www.bleepingcomputer.com/news/security/instagrams-da...

This doesn't justify at all the permanent deactivation of your completely new account, but just for curiosity's sake, I speculate that this is the reason your new account was banned (overly high security sensitivity on Instagram's end, due to a recent spike in false accounts that impersonate real people, to encourage others to buy cryptocurrency and/or click malicious links).


And ironically, good security hygiene makes you look like a bad actor. While this "verification" is intrusive and unreasonable - I'm not defending it - often the root is creating an account from a VPN, or with minimal browser fingerprinting allowed, etc. An average user who doesn't take any precautions is likely to have a substantial activity profile already associated to their IP / cookies / etc. But run through a VPN? You trigger all the fraud checks. Use private browsing? Trigger all the fraud checks and hope you like filling out CAPTCHAs constantly on top of that. Tor? Likely to be blocked completely.

Seasoning fake accounts in realistic ways mostly isn't worth the effort, because bad actors can just compromise real accounts and use those instead. (There are some specific use cases, mostly with nation-state actors, where seasoned and aged fake accounts might make sense, but those are unusual.)


VPN is definitely one trigger. A friend with a completely genuine and tame account got blocked for months and the only non-standard thing he did was access it via a VPN.

Unfortunately, the non-spammers using VPNs are unlikely to be desirable users (high level of contribution, receptive to ads) so might be seen as acceptable collateral damage.


I registered in normal browsing mode using the brave browser and no VPN.


If I were you, I'd use Google Chrome on Windows next. Surely this shouldn't really matter but... (throwing hands up)


Um, you do realize that photographs don't actually take your soul right?


This particular scheme has been a ridiculous plague among my circle of friends on instagram recently. People create accounts mimicking an existing user, add an underscore at the end of the username, and then spam follow requests to all of their connections. Most people get a notification from someone they know, and they accept it without even thinking about. It is insanely effective.

Reporting the accounts for impersonation seem to do nothing, instagram's responses to the support requests even say they don't have enough people to look at all of them, and so they didn't.


Yeah, unfortunately multiple reports of the impersonator's account doesn't work in practice, even though it really should. Another source confirming this is from the Bleeping Computer article (source: https://www.bleepingcomputer.com/news/security/instagrams-da...).

I read that the fastest way to take down the account is for the person getting impersonated to fill out a form (via Instagram's help page at https://help.instagram.com/370054663112398), which unfortunately requires a picture of the person's driver's license/government-issued ID.


> which unfortunately requires a picture of the person's driver's license/government-issued ID.

They should move to something like IRMA (1). This would ensure they don't get data except for the government's certification that you're really who you claim to be.

(1) https://privacybydesign.foundation/irma-en/


Works great for any government as long as your government is the Netherlands.


> requires a picture of the person's driver's license/government-issued ID.

I have no idea whether or not it is illegal to ask for this, but it is generally considered dangerous to send photos of your state ID.


Not quite the same thing but it's quite common for hotels (in Europe in particular) to make a copy of your passport, for auto dealerships (at least in the US) to make a copy of your driver's license for a test drive, and many many other situations. I'm sure I'm forgetting lots of other cases. (And Twitter requires for verified accounts.)


Is this a US thing related to identity theft, or is there a deeper reason?


It's usually an identify theft thing, because if I have all the information on your state ID I can make a copy that would be good enough for ... getting access to your instagram account I guess.

It's pretty hard to fake an ID in physical form, but one good enough for a webcam photo shouldn't be too hard.


I just got my passport renewed.

The new US passport is pretty crazy. The photo page appears to be one giant NFC chip. The picture is barely visible. I suspect that it is meant to be inserted into some kind of reader machine, that will display a high-resolution version to the Customs agent.


The new ones in 2021 added more features (the photo page is polycarbonate instead of paper), but they've had RFID embedded in the cover since 2006

https://en.wikipedia.org/wiki/United_States_passport#Biometr...


This is exactly what happens, you lay your passport on a scanner thing machine, and the guard never looks at the title page, just stamps the visa, etc.

Or if you have an older passport, you lay it on the scanner machine five or six times, then an assistant comes and tries it on four or five of the machines, then gives up and hands you and the passport to the guard.


Facebook/Meta has how many thousands of general engineers, AI specialists, and massive amounts of hardware at their disposal, and they can't solve this in a more practical way?

Pushing their problems down to the user in this way feels shitty, at best.


Yes they have engineers but they're all nearsighted, uncreative and high hubris engineers with little to no empathy.


"Pushing their problems down to the user in this way feels shitty, at best ..."

You've identified exactly what is going on.

Platforms such as this are facing a brutal, relentless scam/spam onslaught and I think we can conclude that no, in fact, they do not have an elegant solution to it.

The closest things I have seen to real, elegant solutions to this problem are:

1) metafilter charging $5 per new registration - I think you can send them a five dollar bill

2) lobste.rs with their chained/linked account referral which puts the cost on the referrer and introduces some personal responsibility for new signups, etc.

The common solution is to demand a SIM identity - any SIM identity - "for your protection". That's the best solution they have come up with - any functioning truly mobile number (backed by a SIM card, not VOIP) is enough sand in the gears to slow down the onslaught ...


Not if you are constantly attacked by millions of scammers, bot nets and government-sponsored info-terrorists.

Same people that complain in this post about over-jealous verification, will complain in another post about misinformation and propaganda.


I don’t buy that excuse.

If they cannot adequately protect against these scenarios they really should not be trying to collect and monetize so much granular user data. Clearly the organization is incapable of operating what they have built.

The reality, IMO, is that it is just not financially worthwhile for them to give a shit. People will jump through hoops for stupid validation purposes because they want access. Why spend engineering time solving a problem that is more easily handled by inconveniencing your users.


Your very insightful last paragraph makes the preceding ones an unnecessary appeal to high mindedness. They absolutely should be collecting granular user data if the user and the jurisdiction is willing to let them, and it makes them money. They absolutely are capable of operating what they've built if they're financially healthy despite being a dark pit of nothingness to randomly fucked users. Not prioritizing users can work as a business model for some time. Maybe that's the time horizon their shareholders care about. Don't judge.


> Same people that complain in this post about over-jealous verification, will complain in another post about misinformation and propaganda.

A bit tangential but actually I suspect those are nearly disjoint sets. In my experience the people who complain about misinformation and propaganda are okay with identity verification and censorship while those that want privacy (such as myself) typically dislike censorship and don't want a central authority getting involved to judge whether something is misinformation.

It largely comes down to trust in authority and centralized versus decentralized system design.


This particular scam sounds like it ought to be relatively easy to algorithmically detect (high degree of similarity with a particular account name plus high volume of friend requests to that account name's friends). I guess you'll flag up a few false positives (family members with different initial.firstname accounts who naturally share circles of friends) but not many compared with heuristics involving user agents and geolocations and email providers and not-having-Facebook


> In other words, some accounts steal the pictures of real people and then send follow requests to friends, and try to get them to tap on links that can give the bad actor access to the friends' accounts or buy cryptocurrencies.

How would me sending them a picture change that when it says right in the email that:

> Even if this account does not contain and pictures of yourself or it represents somebody or something else, we can only help you when we receive a picture of you which fulfills these criteria.

So I can send Instagram a real picture and post someone else's picture all over the account.


> How would me sending them a picture change that

It doesn't. It's just a barrier that inconveniences low effort scammers. Most scammers don't want to associate their face with their scams, and/or they aren't skilled enough to photoshop some other photo. Instagram is overwhelmed with garbage and it's logical to 80/20 rule as much as they can.


Are you sure that you can just send in a picture? Had this happen recently and I had to install the iOS app and then the app took video of me with the front facing camera.

I think my account was flagged because I follow a lot of people but I don't have a profile picture, never post anything, and I only use the web app (and sometimes from a "suspicious" OS named Linux) so basically I look like a follow-bot.


This impersonation is only really useful when one person can create multiple fake accounts.

If Facebook can simply run image comparison between the the face used and other accounts while knowing that picture isn’t copied from elsewhere because it includes their onetime key it could prevent duplicate accounts.

In practice I doubt it’s more effective than a new CAPTCHA.


Not to mention that scammers are relatively unlikely to want to show their face for ID purposes even if it's their only account (whereas ordinary people that want to join a service for posting pictures of themselves on the Internet generally don't mind), especially not when there's a wide world of other scams they can be getting on with that don't involve showing their face.


> This doesn't justify at all the permanent deactivation your completely new account

It's hilarious that I'm reading this comment right before an article from the EFF titled, "Facebook says Apple is Too Powerful. They're Right." How refreshing it would be if Facebook bothered to say, "Meta is too powerful."


It has been [27] years since the tech industry started looking for a good solution to spam and fraud. Although my sister just freaked out over a phone call from someone claiming to be a tax collector, so it's not just the Internet with this problem.


A practice dating back to MySpace, or even before it.

Facebook used to do the same "yo wait, you need to send us a photo of yourself to verify the account". You could send... any selfies, even ones already uploaded to the account.

The people or algos doing the verification didn't give a fuck/weren't advanced enough and the accounts could be verified with a high success rate, you could even retry with different photos.

Maybe they improved that.


That was when I stopped using Facebook. Facebook had a single edited photo of me that (at the time) was 10 years old, and I didn't care to give them another. I decided that I didn't use Facebook enough to care, so I just stopped. One of these days I need to go in and officially delete my account.


> How can I allegedly have broken Instagram terms when I just created the account and even verified it by phone?

Your account appears, for whatever reason, bulk-created. For example maybe you were creating it from a network that somebody had used for a lot of IG account creation, or you created it with Firefox on Linux and 99% of their Firefox+Linux registrations are from spammers since it's easy to automate and run on a cloud server, etc.

It's actually pretty friendly from them to notify you immediately, rather than wait until you have gotten attached to the account.

> Are there really no less intrusive ways than the above to prove ones ownership of account??

Your ownership of the account is obviously not really under question. It's a freshly created account, it can't possibly have been hijacked yet. But is it your first account or the thousandth? Email addresses can be minted for free. Phone numbers for pennies. Since phone-verified, US-IP Instagram accounts seem to be selling for about $7 in bulk, those pennies are not much of an obstacle.

But it's pretty hard for you to get selfies from a lot of people in an automated way. (Sure, you could go to a parking lot and pay people to do the selfie for you. But that's a much higher bar.)

And then if suspicion remains, it allows IG to ask for either a second selfie or a picture of a government ID, and verify that your identity has actually stayed stable.


> you were creating it from a network that somebody had used for a lot of IG account creation

I'm so tired of people insisting on using IP addresses for things that aren't packet routing.


> I'm so tired of people insisting on using IP addresses for things that aren't packet routing.

And? What is your proposal instead that is practical?


My proposal is only using IP addresses for packet routing and nothing else at all. All those IP-based "spam reputation" schemes only punish unsuspecting people for doing nothing wrong, for something they are unaware of and can't change.


That is true of basically every anti-spam mechanism that exists. This is the trade-off to trying to deal with spam.


> from a network that somebody had used for a lot

side note: I still can't edit wikipedia because my block of IP addresses has been banned for some reason. I just moved to a new house and can only edit if I go to a coffee shop!


Normally you can make an account while on a non-blocked IP, then use that account on the blocked-IP.


Same here. Not my IP but a whole IP ranges probably spanning almost the whole country.


Be thankful that they've given you a way to restore your account. They didn't to me. I suspect I was supposed to be thrown into the same verification pipeline as you, but something got messed up along the way and now I have a completely unresponsive app (black screen with a refresh button that does nothing) with no instructions on how to fix it. I thought maybe it was some weird Android bug, so I bought an iPhone and logged in on that only to find that it is also unresponsive.

I just want to delete the account at this point, but I can't, since trying to access the deletion link returns an error telling me to open the (unresponsive) app to regain access to my account.

I've contacted a lawyer who works in the field, since I'm pretty sure preventing me from deleting my account is a violation of their TOS. Who knows if that will go anywhere. I'm kind of at my wit's end here. If anyone has any better ideas, I'm all ears.


> I've contacted a lawyer who works in the field, since I'm pretty sure preventing me from deleting my account is a violation of their TOS

If you're in the EU, it's also a violation of "the right to be forgotten" and you can contact your ICO.


> Even if this account does not contain and pictures of yourself or it represents somebody or something else, we can only help you when we receive a picture of you which fulfills these criteria.

That's the part that makes me wonder what they're trying to accomplish. I had the same thing happen in 2019, so it's been going on for a long time. For me it happened with a handle that matches a decent .com domain I own when I was going around and registering accounts at every site I could think of (ie: brand protection).

As far as I'm concerned they got nothing that helps them determine whether or not I'm going to use the account for legitimate purposes. I also did not violate their terms of service because it was a brand new registration. I didn't even get an email. I had to figure out where to send the request to have my account reactivated.

I didn't like the idea of sending them a photo, but felt forced into it to make sure no one else could come along and squat on the handle that matches my brand. I don't have trademarks (yet) and, even if I did, claiming someone is violating a trademark is going to be a significant amount of effort vs sending them the photo they want.

So, I capitulated even though I have no idea what they're using my photo for. My best guess is that Mark has it framed and hanging in his private art studio.

I think there's a good chance that eventually big tech is going to run on massive facial recognition databases that were built against our will. I think Facebook, Google, Apple, and Microsoft should be chopped into about 10 different companies each and the government shouldn't give any consideration to the impact it has on their business. They have no respect for us. We shouldn't have any respect for them IMO.


> I think there's a good chance that eventually big tech is going to run on massive facial recognition databases that were built against our will.

too late - this is an active industry with lots of funding. Further I believe that "metaverse" is an attempt to link that auto-ID to place, with tracking and profiles of all sorts of meat-scale interactions. The calls to boycott "metaverse" in the USA could not come soon enough.


>I think there's a good chance that eventually big tech is going to run on massive facial recognition databases that were built against our will.

>eventually

Already does. It's just not a bread and butter component of every company's business yet.

We're already past the time where, in a few years, people will start pointing back and saying "well, if you don't like it, you should have done something then."


My guess is that they get more utility out of the photo as a boolean metric for prioritizing support requests than as an authentication method.


I highly dislike this forced real identity thing on the internet. What is the problem with using internet aliases to post internet stuff in a manner entirely unrelated to your personal life?


Because, while extremely imperfect, making a modicum of effort to make sure someone is a real person still screens out a lot of bots and anonymous scammers--which is at least a start.


While completely destroying a core benefit of the internet.


Anonymity was not really considered a core benefit of the early Internet.

In fact, early Internet users typically had true names associated with universities, companies, and the government.


If you define "Internet" to be email and such, yes. But as soon as the World Wide Web went mainstream in the mid 90's, being pseudonymous while online was very much a core principle of the internet. "No one knows you're a dog on the internet" was a common saying.


nothing stopping you from chilling in IRC or mastadon

it's just the normie networks that want real names


Disagree, i think it's so you can find your friends.


The problem is you're adamant on using these platforms. The Internet exists outside them and still works fine. In fact, Google and Chrome are a bigger danger as they can force people to do whatever at the very point of entry to the Internet. Smart Kants.


Companies are incentivized to do this because investors and advertising partners want assurance that what they're buying gives them access to real users.


More like they (the providers) don't want competition (access to their main asset – human users). Why buy ads if you can buy fake accounts and advertise/"influence" through those?


don't forge the story of The Ring of Gygees

https://en.wikipedia.org/wiki/Ring_of_Gyges

IMHO anonymous internet account names were fine with just universities and nerds and big smart tech companies. As soon as we forced everyone's cousins and uncles and grandpas on to the network we needed "real-names" because those new people... love 'em, but they're not baptized in punch cards.


I have a rule of only ever using Edge on Windows with no plugins (does Edge even have that?) when interacting with Google or Amazon account services, to avoid this "your account has been locked due to suspicious activity" nonsense, knowing that it only results in a hopeless black hole of canned email responses asking for information to unlock the account, only for it to remain locked after said information is provided.

When using your accounts, never use Firefox, since it's down to like 2% marketshare, and automatically suspicious, and never use privacy-oriented plugins like uBlock, which suspiciously alter how and how much your browser communicates with these sites. Also never buy anything online late at night (like after 1 AM). Apparently that's suspicious, since a lot of fraudsters are international.

It's incredible that these shitty ML hueristic systems are the best these "genius" FAANG developers, who get paid $150-300k a year, can come up with up. I love it when they or their loved ones get ensnared by these systems, like the Googler who threw a Twittertantrum when they locked his and his husband's Google Photos (or whatever they call it) account for "suspicious activity," and they lost thousands of photos. Pure lifefuel:

https://news.ycombinator.com/item?id=24791357


> It's incredible that these shitty ML hueristic systems are the best these "genius" FAANG developers, who get paid $150-300k a year, can come up with up.

I think it gets personalized / fingerprinted fairly quickly TBH. For example, I have 2 identical (Linux + Firefox + uBlock Origin) VMs that I use over the same VPN connection. One of them gets almost no captcha challenges and the other gets them continuously. My subjective experience is that it's based on what you're searching for on Google or maybe due to hitting sites that Google might have flagged as malicious (guilt by association). It's tough to tell, but it sure feels like there's some type of cumulative score based on activity.


They won't do anything after you've sent a selfie anyway. Same thing happened to me. They'll ignore all of your contact attempts. IG support is pretty much non-existent.


I read this article https://www.followchain.org/account-disabled-violating-terms... saying you may need to do it multiple times. I finally relinquished and did it 3 times. No response at all. This is such BS.


They also won't act on trademark claims until a suit is filed. Been down that rabbit hole too.


D̶o̶e̶s̶n̶'̶t̶ ̶t̶h̶a̶t̶ ̶m̶e̶a̶n̶ ̶t̶h̶e̶y̶ ̶l̶o̶s̶e̶ ̶l̶i̶a̶b̶i̶l̶i̶t̶y̶ ̶p̶r̶o̶t̶e̶c̶t̶i̶o̶n̶s̶ ̶u̶n̶d̶e̶r̶ ̶t̶h̶e̶ ̶D̶M̶C̶A̶?̶

edit: whoops, I misread the parent. I swear I know the difference between various IP types!


I don't think DMCA touches trademark.

And depending on what you mean by "lose liability protections" for ignoring valid takedowns, I'm pretty sure that applies to the specific item and they don't stop being a safe harbor in general.


The DMCA covers copyright violations, not trademark.


Same here. I was fairly active on my Instagram and used it directly from the app on my phone. One day, while using the search function, I suddenly got locked out.

I sent in the selfie and haven't heard back in over 6 months.


A possible solution? Would love to hear any feedback - please shoot this down with any flaws you find!

What if we had a centralized certificate authority that verified a person? Imagine you walk up to the DMV and get a private key (password). When you go to a website you generate a public key and send it to the website you visit. That website uses the public key it received to send a message to the certificate authority to verify you (true/false). Now Instagram knows you are real, but are you faking? I claim to be "First Last" to Instagram. Instagram encrypts "First Last" using the public key and sends it to the certificate authority. If the certificate authority is able to decode "First Last" using the private key then it returns (true/false).

Could we extend this to solve user privacy? What if users said "Track me all you want as long as you don't know who I am". Websites can still serve targeted ads but users get the privacy that you are incognito. Instagram now knows your name but they also want to be able to identify you across the internet. So Instagram could also ask the certificate authority for a "personId" that identifies the person across the internet. But now you say, wait now Instagram knows my name and all my activity through my "personId". This is where the Engineers come in. We would have to make any code or action that connects "personId" to a human _illegal_. You write the code, you go to jail. This burden would only fall on websites that ask for someone's human identifiers (name, address, common geolocations, etc.). But that code isn't needed anyway! There is no reason to store "personId" and "First Last" together because you can always get a "personId" when the user gives the public key to the website. So if someone ever writes that code / uses that data query it's punishable by law.

So now we have 1. Every website knows it's users are real 2. Every website can know a user is who they say they are 3. Every website can track unique visitors and their internet activity (while not knowing who they actually are) 4. Every user is completely "anonymous". Yes the information could get out, but only temporarily because any code (even a news article or blog) that contains this connection is illegal.


> Imagine you walk up to the DMV and get a private key (password).

So, the government has control over your identity. If it wants to shut you down, it would just refuse to verify your certificate. And you'd instantly lose access to every website, bank account, phone number, etc. you had. The government would also automatically know every time you create any account anywhere - as they get a ping on their auth services. Does you trust in the government extend this far? Fo you have any politician you do not trust? Imagine he or she becomes in control of the system. Are you still OK with the government controlling the keys to your life?

Ok, let's assume it does. What happens when (note, I do not say if) somebody unauthorized gets access to the keys stored at the DMV? They'd be able to fake any identity the want to. And the only way to fix it is to force everybody (hundreds of millions of people) to re-certify. Imagine how well will that go.

> Track me all you want as long as you don't know who I am

There's massive body of research that indicates unless you take special measures, like injecting noise into the system, tracking can lead to identification in a very short time. Just think about it - tracking will immediately tell where you live, where you work, where you shop, which businesses you patronize, which music do you listen to, etc. etc. - how many people have exactly the same profile as you do? Likely not many. Now if at any point connected to your profile any piece of your identity leaks out - your anonymity is gone forever.


This is something that happens with google, twitter, meta properties and mostly all major faang companies. They track heaps of information when you signup.

They will track your ip, device fingerprint, location and everything else. And they will try to figure out if it matches malicious activities like bot usage, scraping behaviour, etc and if yes, they will block your account.

In most cases, they don't even block your account but will play dumb. You will get page loading errors, insta app will say that your content couldn't be loaded, twitter will say that this browser isn't supported, etc.


> After registering, I was immediately told my account was disabled for suspicious activity

> Your account has been disabled for violating our terms

I have experienced that same process on Facebook, with the same wording. However, I was never able to get anything after that.

In my case, I had deleted my facebook account a few years prior, and finally I was reluctantly making it again since I really needed access to a particular travel/region group.

What really blew my mind is that I had only gotten to do the very first step of account creation. I had not reached the point where I could have done or written (or posted or uploaded) anything objectionable. In essence, I "violated" their terms merely by signing up.

Basically, their sh*t is broken and deeply flawed, likely unintentionally but possibly _also_ intentionally.


I have had the same problem as you. All I want is the possibility to view other people's posts and zoom on the pictures.

The part I never saw discussed anywhere is how the f()ck was Instagram planning to "verify " my identity with a picture when I never uploaded anything?! What are they gonna compare the picture to?

I personally gave up on it and just bought an account online. I don't know how they did it but the companies selling accounts to failed influencers apparently figured out how to make them look legit. No clue how they do it because even linking my real cell number got me blocked in less than a week (I have had this number since before fakebook was founded btw)

Also, what the point of being so aggressive about verifying the accounts of people who don't post/comment/like anything and only view a handful of posts per day? I would understand it if viewing posts was possible without an account, but that's no longer the case. They force you to make an account just to view public posts.


> All I want is the possibility to view other people's posts and zoom on the pictures.

Check out Bibliogram[0], an alternate front-end for Instagram. Most of their instances[1] are partially blocked, but you can still view the recent posts and zoom in on them.

[0]: https://sr.ht/~cadence/bibliogram/

[1]: https://git.sr.ht/~cadence/bibliogram-docs/tree/master/docs/...


My wife had to send a photo of herself, her ID, herself, her ID, herself, her ID, and after the third of fourth cycle, her account was marked as legit.

I only can wish you good look against whatever "algorithm" they are using.


so we're at the point where the steps to prove you're human are so arduous only a bot will have the patience to create a new account

someone should try using "photograph of yourself, where you hold a piece of paper with the following, handwritten code on it: **" as a prompt on DALL-E/imagen


Dall-E and its relatives are still pretty awful at text, at least for now. They have a decent idea of how individual letters are shaped, but trying to produce a specific word or phrase is generally pretty hopeless. Dall-E can sometimes correctly reproduce words that appear frequently in its training data, like "PIZZA", but its success rate on less common words is dismally low, especially when they're appearing out of context.

Some pretty convincing examples of this behavior can be seen at: https://twitter.com/JanelleCShane/status/1531624303770279937


Because they haven't been trained on that.

Yet.


Modern captchas have gotten really annoying, too. You used to be able to just effortlessly type characters from a distorted image in 5 seconds, but now proving that you're an actual real human is so much work I'm tempted to automate it.


My personal worst experience with captchas is Vultr: every time I go to their page from my Linux desktop, I need to solve a recaptcha. And if I don't do it within ~3 seconds, the page reloads and I need to start over again. I bet there are more robots than humans who can solve it in such a short time. You need to read the instructions, pattern match 9 photos... twice... in 3 seconds. It doesn't happen when I visit the Vultr's page from my iPhone though. When I get a spare moment, I will move my VPS to another, less obnoxious provider (maybe even Amazon).


Why on earth would someone go through with this?


Instagram can have useful business purposes. Some personal trainers/consultants/very small businesses only have an Instagram account, and seem to be doing well. Canada's public broadcaster published an article about this a while back, and the consequences when such business owners were locked out of their account due to an outage: https://www.cbc.ca/news/business/facebook-instagram-outage-b...

Otherwise, in certain social groups (especially young adults), Instagram is the main way to stay to stay in touch with friends, even just for the messaging app. So, not having an account means missing out on significant social connection for some (e.g. if it's the platform where the group chats are hosted).

It really depends on your friend group, though; for many people, their social groups just aren't on Instagram or social media very much or at all, so it's easier to quit because there's nothing to miss out on (so for these people, the verification would hardly be worth it).


Almost everyone I communicate with is on Instagram and no other platform collectively.

It's a primary communication tool.

I also do a lot of photography and it's the place to show my work (at least if I remotely want and real reach).

Many people use Instagram for their business too, as it's the best way to reach their audience.

For the newer generation it's a mandatory tool for social validation. Not defending that it's good. But it is what it is.


Instagram is important to me for keeping up with family because all my cousins post stories of their kids on there, so it's how I keep up with them and what their kids are up to. Same with a bunch of my friends. It's replaced Facebook which replaced family mailing lists and newsletters. It's also how they keep up with what I'm doing.

Also a bunch of my younger ex-coworkers and I are only connected on Instagram, and even some of my business contacts. I literally just got an investment lead via Instagram.


Why do you need to keep up with what other people are willing to announce to the world they are doing though?

I always found this a tad odd. Most people would only share flattering or happy pieces on social media so you cannot account for hardships or problems they are facing in real life which I assume would be one objective reason to keep up with family.


Well first off they use private accounts so it's not announcing to the world, just people that they know. And many of them post the bad stuff too, especially when they are soliciting advice.


I got it. I never thought of people using Instagram or any other social media for soliciting advice on sensitive personal topics which ought to be ephemeral and private (encrypted instead of available to thousands of employees at Facebook and elsewhere).


I have a hard time believing every friend of yours is a security engineer. And if they are, maybe you need to pop out of that friend bubble a bit and see how the other 99.9999% interact with social media.


Because Facebook and their various properties have a monopoly on humanity's social fabric in a lot of places. Not participating can put you at a severe disadvantage.


reach, audience, dopamine hits


Did she have to upload her full ID or was she allowed to redact some info like the number or such? I'd be really careful handing out my PI like that.


One of those stupid dating apps has decided that I am not myself and I cannot upload pictures of myself because it's not me.


I think this is not about fighting spam, or abuse. The amount of social control that is created by tying online accounts to your person is staggering. Requiring a phone number, then a photo, or ID, is something that we only saw in China until recently. Now it got introduced through the backdoor in the West, too.

The other day, somebody here in Germany got visited by the police and had their phone confiscated because they "liked" a (admittedly nasty) tweet on Twitter. I firmly believe this has a chilling effect on society and we need an unsupervised space for free speech.


It seems that we are only one step away from "verified by Ancestry.com".


What's happening to Meta/Facebook and Instagram? Are they destroying themselves from inside, when they cannot get their stuff together enough to fix their bugs preventing new people from joining?

My years old Instagram blocked, although I had never posted anything, just looked at other people's posts some years ago.

There was an error message about me having violated their terms of service. Although it worked the last time I used it, and thereafter I did nothing for many years.

So I tried to create a new account. First I got "Internal Error, try again". And then, (I tried again), after having chosen a password and verified my email (a new address for a new account), there was an error like "Seems you're using an open proxy. If you think this is not the case ... blah blah".


They're doing you a favor, just quit that garbage.


Sadly, email and phone verification have never been particularly effective methods of proving personhood/identity/non-malevolent intent. Witness the dozens of spam phone calls / pig butchering texts / Gmail-originating spam emails one gets a day.

I noticed that after enabling iCloud Private Relay on my phone, I get a _lot_ more CAPTCHAs very suspicious of my activity. This is both annoying and logical; a site's confidence in my existence / non-malevolence is much decreased when I don't appear from a consistent IP and the IPs that I appear from have a non-zero quantity of bad actors from which I must now be disambiguated.

This seems a classic example of a challenging problem of balancing privacy (wanting an option to be anonymous in my use of a service, including ones where I can post information or message others) with security (wanting to be sure that my counterparties are real humans unlikely to be malevolent or misrepresenting themselves). Service providers get slammed for errors on both sides.

That's not to give up on trying to solve it or suggest that the current status quo is optimal.

Going out on a limb here, I could imagine a solution where e.g. Private Relay users had egress from a special set of IPs that indicate to service providers that the originating user had indeed been identified/validated by Apple as authentic. Traffic inbound from these IPs could have a slightly relaxed threat posture. This is roughly in line with what Apple has been trying to do with Login With Apple; not just making it easier for users to sign in but helping reduce automated signups. An ideal component missing here would be a way to backchannel to Apple from a service provider "Hey, user $UID did a Bad Thing just FYI" to allow Apple to better risk-score Apple profiles/activity, obviously weighted by Apple for believability on the part of the service provider.


> Going out on a limb here, I could imagine a solution where e.g. Private Relay users had egress from a special set of IPs that indicate to service providers that the originating user had indeed been identified/validated by Apple as authentic.

It's not that crazy if you think about it. Apple's user base is a juicy target demographic. Apple's "privacy focused" approach is reducing the insights of every other tech company. If they can get it to the point where the other big tech companies have nothing to distinguish legitimate users from bad actors they can make a huge identity and reputation play.

I doubt it would be private IPs or anything though. I think it's more likely that Apple assigns some type of trust/relationship score to each user based on Apple's view of them and then let's users opt in to some type of system where Apple vouches for them. Ex: I ask Apple for a short-lived token to attest to facebook.com or microsoft.com that I'm not a bad actor.

Apple's userbase would eat that up because they already think they're better than everyone else and now they'll be "rewarded" for that by getting a premium experience online.

That would also position Apple as the only company that could do super targeted advertising like Facebook does now.


> Ex: I ask Apple for a short-lived token to attest to facebook.com or microsoft.com that I'm not a bad actor.

From a couple of days ago: https://news.ycombinator.com/item?id=31751203


What you propose there could be built on the basis of identity federation, right?


In theory, yes, and ideally any of this would be implemented as a standard, for instance as a segment of a TLS ClientHello added by a forwarding proxy (such as Private Relay) that includes a UUID connection identifier, a risk category for the user, the identity of the proxy, and the proxy's signature for the whole of the ClientHello packet.

There would then also be presumably a way to interrogate a proxy for reporting back bad actions of a user by a service provider, with those attestations also signed by the service provider. (FLAGGED_AS_BOT, CHILD_PORN_TAKEDOWN, FINANCIAL_FRAUD, SPAMMING, OTHER_TOS_VIOLATION, etc) The service provider would pass in the UUID connection identifier which the proxy could then map back to the known user, weighted by the degree to which the proxy trusts the service provider's reports.


I made a twitter account, followed a few accounts, and then it was locked and twitter demanded I send them a scan of my government issued ID to prove I was a real person.

I decided twitter wasn't worth that kind of identity theft risk. Same thing this happening with instagram - I'm not sure why anyone would want to volunteer this information to these companies whose whole finance model is abusing your personal information.

I personally don't think any of these social media companies are worth sending pictures or ID to.


This is a common tactic by Facebook. They tried it on me a little over five years ago and I did not comply. After resetting my password via the verified email account, I got this: "Hi,

Your Facebook account is temporarily locked as a security precaution. Here's how you can get back in:

1. Try logging into your account and completing the recovery steps from a computer or mobile phone you’ve previously used to log into Facebook. You can start the recovery process here:

https://www.facebook.com/recover/initiate

2. If you're still having trouble regaining access to your account, please reply to this email and attach a certificate of incorporation or other proof of the legitimacy of your business, such as a:

- Utility bill

- Local business license (issued by your city, county, state, etc.)

- Tax filing

- Certificate of Formation (for a partnership)

- Articles of Incorporation (for a corporation)

Note: Your name must be on the document you submit.

If you haven't already, please also attach a copy of your personal ID. You can review what types of ID we accept and how to send your attachments over a secure connection here:

  https://www.facebook.com/help/183256078471165/?ref=cr
Please note that we can't process your request until you provide ID that meets these requirements. In the meantime, your account will remain hidden on the site as a safeguard.

Thanks, The Facebook Team"

Thereafter I was getting weekly email reminders: "It looks like the information on xxx is inaccurate or out of date. Please verify the the information below for accuracy. If we don't hear from you by (two weeks), the information in question will be automatically updated."

That went on for over two years, and then the message changed to "Weekly Facebook Page update for xxx"

So it seems that Facebook will lock you out of your account if you delete their cookies from your browser and reset your password via email. They've decided that the email address they've already verified is insufficient proof of your identity, so they want you to send them a gold mine of PII to get back on. No thanks.


Your experience sucks but it's too simplistic to consider this malice/evil.

I think none of us fully understand the extreme levels of abuse a service like Insta (and several other services) have to deal with. It's abuse at scale and ever-changing, hence an endless cat and mouse game where non-transparent heuristics create false positives.

By the way, your method of verification (holding up a sign) is also common at porn sites. That's what my friend told me anyway.


I opened a business account and had this happen instantly. It asked for my age, which as a company was 1, so I put that and it instabanned me for being underage. It also didn't help that the website signup didn't work well and lastpass kept trying to autolog me in every step of the way making me look like a spam bot.

I had to send the same pic of me holding license thing, it was intrusive. It took a few weeks to get through and eventually the replies just started coming back in Bangladeshi, and I could tell from the signatures where the support was taking place (as if the translate wasn't enough). I have an account now, but what a bullshit experience. Why not be more clear on requirements (i.e. age) and not even allow someone to put 1?


Since they're asking for a picture anyway, send them the middle finger holding the goatse photo. Just to make sure you won't use the service by accident in the future.

BTW, funny how half of HN hate FB, Google and Amazon, and the other half literally dream of working there.


You want a free account? Bend over. You want to host your own photos and share with your friends? Go ahead and figure it out on your own.

Or build a better Instagram.


> Or build a better Instagram.

https://fediverse.party/en/pixelfed/


I'm amazed you did the phone verification thing. That gives Facebook a way to tie your online behavior to a specific phone number, which changes very rarely (if ever). And if you or any of your friends uses WhatsApp, that gives Facebook information about your social network (by regularly uploading everyone's contact lists), and consequently inferred information about whether you have kids, which schools they go to, which doctors you call, and much much more.

I specifically refuse to provide my phone number online because of privacy issues.


I don't have a phone number these days. Only evil internet companies ask for one anyway.

If I ever create an account for whatever reason I just rent a phone number ($0.20) once and hope I can secure the account with different means than only the number (Google Auth or so)

I never use a phone number twice :)


Facebook and other services owned by Meta can not use the phone numbers given to them for 2FA for any other purpose than 2FA else they will get in trouble with the FTC.


And yet they did


Hehe, joke's on Meta: That is my secondary phone number for my second phone which I use 0 Meta products on.


By normalizing this, scammers may start impersonating Meta and easily convincing people to send them a photo holding their license etc. and maybe even trick them into holding up a social security card.


Papers, please.

Glory to Arstotzka! Cause no trouble.


Yesterday I had a consultant locked down in one of these Chinese zero-economy policy snap lockdowns. Hordes of special police came to enforce the lockdown which is ongoing. His hotel was right at the edge. After some suitable wangling he was able to obtain a special paper from a petty official to leave the quarantine zone. Returning in the evening, split lovers could be seen smooching over the quarantine fence. Nobody gave a damn. We expect it to last three days then return to normal.



handwritten code on a clean piece of paper, followed by your full name and username - shows both of your hands holding the paper

This is how Instagram finds out that I have only one finger on each hand. The middle ones.


If you consider that Facebook bans around 5B accounts per year (https://www.forbes.com/sites/melissaholzberg/2021/03/22/face...).

At this point that's more noise than signal. Not ideal for you but I can see the problem. For whatever reason you met the bar for requiring more validation. If they had let you in then another N'000 fake accounts would have also passed the automated system. Someone else would be posting here, Reddit or Twitter explaining how Facebook had let in some bot and was posting fake and untruthful stories, on the internet no less.


SOLUTION: After quite some frustration I found a solution for IG/FB.

I believe they know from onboarding processes what type of user is passive and the ones that will be CRAZY active. They do not want these passive users - no benefit. Try this:

1. A old android/iPhone

2. Dump about 50 contacts (you may google for VCF)

3. Open all sorts of yellow press - from dailymail to tmz etc. Make you browsing history rubbish. And give all permissions from location to notifications etc to every website.

4. Click on some non-prominent personality's IG/fb name in some website. When it prompts you to install IG from app store proceed further. Do on boarding with defaults (i.e) allowing all permissions.

5. Instead of following popular people only in IG, search and add random people.

6. Everynow and then just make some photos of some tree or rubbish and upload.

7. Keep this phone as a junk phone.


> They do not want these passive users - no benefit

They why do they basically force you yo create an account just to view the content?


In exchange for your seeing some other's genuine photos/life/bowel habits (though it may be staged/scripted) - they would want you to totally give all your legitimate photos/life/bowel habits.

I am sure PR from IG would not want to write this directly in main page.


Simple rule: Don't use meta products. Shame everyone who attempts to copy their business practices.


Right... people should just stop using services that are aggressive. Remember you are the product, unless you pay them. So they dont care about you.

Just dont use them. If o go to a restaurant and they let me waiting standing up more than 20 minutes, I'll just go somewhere else. Why do people treat internet websites any different? (You dont lose anything for not having Meta)


> If o go to a restaurant and they let me waiting standing up more than 20 minutes, I'll just go somewhere else. Why do people treat internet websites any different?

What if that restaurant is the one where all your friends and family are waiting for you? Somehow over the last couple of years, your friends and family just gave up on all the other restaurants and only gather in this restaurant, even though everyone agrees that the food isn't very good, but out of convenience everyone settled for this one (and for the promotions that they had in earlier days). Actually many of the other restaurants closed because of these network effects and the owner of the famous restaurant got rich and arrogant, but now that everyone goes to this restaurant, it is hard to convince people to try something else.


>What if that restaurant is the one where all your friends and family are waiting for you?

If friends/family are already there, and as I said the restaurant is keeping me waiting at the door for more than 20 minutes? I'll freaking leave and SMS my friends to see them somewhere else.

Shit, if I HAD a job interview in said restaurant, the interviewer was waiting for me there and the restaurant blocked me from entering , I'll just call the interviewer to tell them the fact, and maybe even recommend the taco stand in the corner.

No freaking service is worth it. Not even Google, and I have all my emails since 2004 and docs in gdrive there. I'm a heavy FB user, but the moment they font want my data/usage to show me ads, I wont shed a tear.


> If friends/family are already there, and as I said the restaurant is keeping me waiting at the door for more than 20 minutes? I'll freaking leave and SMS my friends to see them somewhere else.

That's what I do with people on FB. Only a tiny fraction of people is willing to try alternatives, no matter how much they learn about FB. The consequence is missed interactions, because I will not use FB in this life.


It is a weak argument imo. If you’re important to them they will follow. If not, there’s no point to keep in touch. I understand that there’s edge cases when it’s really difficult to switch or use an alternative platform (i.e. because of age), but overall it’s not that hard. At least it wasn’t in my case. And yeah, it is possible to eat in multiple restaurants at the same time, when it comes to social platforms.


It is not hard to install a new messenger. It is extremely hard to rebuild your (compatible) contact list on a new platform. The EU seems to be introducing laws for enabling cross-platform messaging on large platforms, which is desperately needed in order to combat walled gardens and weaponized network effects, I think.


In this analogy; it's JUST a restaurant it's not that important that you be there with your friends and family. There's plenty of other ways you can see and interact with them, the restaurant isn't important or necessary.


> it's JUST a restaurant it's not that important that you be there with your friends and family.

Not if that restaurant is THE place where all your friends hang out. Sure, probably you can convince your best friends to go to another place in order to meet you, but that inroduces friction if they actually prefer to go to the hip place.


I understand that very well. But let's stretch the analogy more:

There's this restaurant (Facebook) where all the cool people go to meet every night. Those meetings are so cool that, you know you just cannot miss them, otherwise you'll get out of touch.

You arrive to the reception, and the receptionist tells you that yep, the meeting you are looking for is going on, everybody is there. They even let you take a peek from outside and you see everyone is there.

But you just cannot participate now. You must provide the receptionist all your personal data, including a picture of you, your telephone number and a lot of other quite personal info... Oh, and you cannot lie because they will check everything with online databases.

You are annoyed, but you think it is worth it, at the end of the day John Carmack and other really amazing figures are sitting dinning there. So you give your information relucantly.

Then they let you in and, as you approach the dining area you realize that there's a VERY LOUD SOUND coming from a sound system. You pay attention to the sound and realize that it is basically a bunch of advertisements blasting one after another. The main problem is that the sound is so loud that you know it will interfere with your talk with other people in the table.

You sit down and start interacting with the party. You spend some time, talking loudly so that your stories can get through the advertisment noise. You share some pictures and anecdotes, and even find out that the person in front of you may want to buy the used bycicle you want to get rid of.

Suddenly as you are enjoying your steak and chatting about your home state with a random person, a waiter comes in along with a security guard and grab you by the arm. They won't tell you what happend, but they pull you out of the table and take you to the restaurant door. Once there (after the noise of the ads has diminished) you ask them what is going on, why did they take you out? They just say "sorry, you violated our terms and conditions, you have been banned" and close the restaurant door behind you.

So you are left outside lookig at the dinner. You either fight to get in again, or just go your home, fix some dinner and watch a movie. Is it worth it to knock on the door and try to argue your way to the restaurant? Where you know they will treat you really bad and the noise of advertisement is terrible?

This is where I argue that for me, it is not worth it at all. But for some reason we have been "desensitized" to lower our bar for online services. I don't think I would even stay in a restaurant that was blasting advertisements that interferred with my communication. Maybe I'm just grumpy and getting old.


>You dont lose anything for not having Meta

As an individual, you lose the a network of people.

As a business, you lose exposure.

In your restaurant analogy, you are just going to a different one, but your friends are still inside.


Similar story for my wife with Facebook. After our marriage several years ago, she wanted to change her last name. Facebook requested we upload a marriage certificate. She refused and has never tried again. Facebook does not need to be anyone's proof of identity.


It’s silly since it’s a brand new account, what do they have to compare it to to confirm it’s you?


Not surprised. Meta/Facebook are making it really hard to use their platform nowadays. Why is this?

I run or should I say I ran several Facebook pages with large audiences. I've verified my identity numerous times yet again and again I get a notice saying I can't post as I'm not authorized to post to large audiences (all pages I built from scratch). I DM support and they tell me to "check my browser" then spend 30 mins chatting to get to the problem and they can't offer any help. The funny thing is I can still post Ads for these pages but not post anything "organic". The platform has become annoying and very tiring to use.


Sadly, for a side hustle, an Insta account is seemingly in my future. For someone like me that has never had an Insta account nor have I logged into my FB account for over 8 years, how does one create an account without this happening?

Also, these kinds of stories fit well within the narrative of Meta === EvilCorp#1, but I always feel like there's a lot more going on than what is being told in these Ask HN/Tweets/etc. Like, how many accounts were attempted to be made in what time period coming from the same device/IP address/etc? Are the algos at Meta/FB/Insta so bad that legit users are honestly getting flagged like this?


>"For someone like me that has never had an Insta account nor have I logged into my FB account for over 8 years, how does one create an account without this happening?"

This is speculative, but probably try to recover your Facebook account first (because it's already verified), and then choose the option to try and create an Instagram account based on your logged-in Facebook account.

I haven't tried this in practice as I haven't created a new account in a long time, so there's no guarantee this will work. If it doesn't, then unfortunately you would have to block off time to persistently follow the instructions as closely as you can (sending your photo and a note), likely over several days to create the account.


Bit similar happened to me. I had account for about 3 years, posted like once a month, followed friends and some celebs - nothing out of ordinary. Then some day I was greeted via form that I needed to give my birthday as I apparently had not done that yet. I just threw in random date as I thought it is none of their business. Well turns out now that due to me "being under 13" my account is marked for deletion and I have 30 days to appeal with similar requirement. I tried to write them but got automated response.

Ended up losing my IG account and learned valuable lesson that if I am not in control of my data I am not calling the shots either.


Everyone gets upset when Amazon sells imitation products, but then when Instagram tries to do due diligence to make sure its products aren’t fake, they get upset about that too. They just can’t win, can they?


Airbnb, in Canada, requires your driver's license number or passport number to set up an account, despite their ToS saying they just need your name and address... So not just FAANG...


> "photograph of yourself, where you hold a piece of paper with the following, handwritten code on it"

Wow, these people sure know how to write nice prompts for AI-driven image generation!


Current AI image generators cannot repeat text you provide to them.

But this request seems like it's pretty vulnerable to a template photo of a person holding a piece of paper, where you'd edit the photo to overlay a photo of paper on which you've written the code.


This happened to me years ago with Facebook.

I had never used Facebook during my earlier school years and wanted to jump on the (late) train to help socialliaze with other students at my uni.

I already hated Facebook at that time, but I seriously needed to make friends. I was planning never to upload anything of myself and only use it to check on social events and stuff like that.

I was reluctant to give them the usual personal information during registration, but those were generic info I already gave to lots of other websites so I complied.

After registration, I logged out and back in again, only to find out that there had been some kind of problem and that NOW I was required to upload a personal picture of myself so they can verify it really was me (despite me never having sent them any photo).

I knew they were trying to manipulate me with gambler's fallacy. I went this far giving them some info, surely it wouldn't hurt giving them a single personal picture?

This behavior felt so disgusting to me that I did not complete the account "recovery" process.

The funny thing is that if they had been honnest right from the start and required I uploaded a picture during the registering process, I may actually have used FB.

Reflecting back, I'm glad I did not use it. FB is a sinking ship that did more harm to society than good. And I did not need it to make friends at uni anyway.


I can't even complete registration of an account there. Despite never visiting or using the service, it says it has detected suspicious activity from my private, single-user residential IP number.

But fewer Instagram accounts in this world is probably a good thing.


Is like they trying to get people to delete their account at this point.

My feed only shows pictures of people that I don't know

https://news.ycombinator.com/item?id=31755825


This happened to me multiple times on Facebook when trying to open new accounts to view some walled garden content, each time I used a different mail address on a domain I control in an incognito browser session. The accounts would just get blocked after a day.

On the last attempt I thought that I should feed the ML model with more data so I liked some pages and posted some random stuff to the profile. The account still works without any further activity besides using it to view content once very couple of moons.

I came to the conclusion that creating an account and not immediately using it is a ban. Just another reason to not use these platforms, they don't even want our business.


I went a different way. I bought 10 facebook accounts from a web site that specializes in that stuff. Each worked for some time, but eventually after a year all got banned. I didn't post anything, just visited neighborhood forums.


I was also permanently banned from Instagram a few months ago. I received the same email and sent them my photo. Never heard back.

No idea what the reason for the ban was. I had never posted anything, had followed a few dozen people and would check out their posts occasionally.

Who knows? The IG account was linked to my FB account which I've been a more active user of for over a decade. This pretty much ended my desire to interact with FB since who knows if a mystery ban is on the way for that account too.

Zuck had a good run /shrug


My account was discontinued because I refused to add a phone number, use an adblocker, and access from browser only. Apparently this makes my account look "suspicious".


Security theater. Instagram intrudes on your inner speech.

"ADDICTED TO INSTAGRAM? says the ad.

Below is a poll with two options: YES and HOW’D YOU KNOW.

I tap my answer and the poll reveals its results.

Forty-nine percent clicked HOW’D YOU KNOW."

They know because they surveil your inner speech.

https://nplusonemag.com/issue-36/essays/my-instagram/


Thanks for the write up here’s my experience posted 2 years ago:

https://news.ycombinator.com/item?id=22962588

The worst part about it is not the deactivation itself but the fact that you can’t get support until you give them what they want otherwise they refuse to help.

How that’s an okay business practice is beyond me.


Look at it from their viewpoint. It is hard to do what they do. How else would they collect sellable info on you, without your assistance?


I went to the Instagram sign-up page and filled out some info and submitted it and then decided not to submit whatever it was they were asking for next.

Since then when I click on a link to an Instagram post shared on FB they blocked me and demand I set up an account. But if I use a different web browser I can view those posts.

I rarely do that though. I just cannot give them the hit.


this happened to both me and my wife. never heard back. account remains unavailable. multiple follow ups went to black holes.


Do they even want users? What is their motive?


I had a similar experience creating a FB account. Before I could even fully log in, it was suspended for violating whatever.


This is exactly what happened to me, several years ago.

I told them to f-off, I still don't have an Instagram account.


I had this exact same "account being insta-banned" problem a while back and it turned out the issue was that I was using PiHole. After disabling it temporarily (and any browser AdBlockers for good measure) I was able to sign up for an account.


Similar story here. Some years old IG account, logging in maybe once per month. One day few months ago instagram decided to deactivate my account and wanted my selfie to get it back. I never really used the platform so I'll just stay without.


Remember, you deserve 100% convenience and 100% privacy and 100% security. If you fail to get it, it's because corporations are evil and society has failed you.


We should stop using Instagram or any Facebook service.


An Instagram customer being asked to take a selfie seems like a very effective and non-intrusive method in this specific context.


Zuckerberg is a problem. He exists only to buy out everyone else and will not stop until everybody is destroyed


This is the sort of situation where I would be tempted to send a photo of my genitalia, with the written code.


Were you on VPN by chance, same thing happened to me and I’ve been permabanned ever since.


Fuck Facebook. Do not ever use anything they touch. Burn it to the ground.


ADA lawsuit opportunity here for anybody without two hands...




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