If Jellyfin was a comparable product (in user experience and ease of use for my extended family's platforms) I'd switch tomorrow.
Spoken as the person hosting a jellyfin instance for my extended family. I switched years ago and it's only gotten easier.
You can find things to complain about if you want to, but generally speaking - Jellyfin just works. The idea that it's not comparable is pretty silly.
If Jellyfin was a comparable product (in user experience and ease of use for my extended family's platforms) I'd switch tomorrow.