Twitter is experiencing what I believe is a much larger issue with today's platforms.
You cannot attract a mass of users, give them a nice UX, build a community - and then one day throw ads all over to place, call it a monetization strategy and keep a straight face.
Twitter is going to have a very hard time monetizing their platform, if the #Dickbar is the best they came up with at this point. If I were them, I would be afraid.
The problem isn't that they threw ads all over the place. It's how they did it. Ads and new features should be released to a few users--at least start with your own employees--and iterate until you get it right, if at all. It doesn't seem like they did this.
Their second biggest mistake was admitting that it was a mistake. You don't do that--well, unless it involved something serious, like a user's privacy (think Buzz and Beacon).
Eating your own dogfood is such 2001-dotcom-bubble thinking.
I have no problem with people/companies calling something a mistake where another would put PR fluff. At least it implies that your users/customers have legitimate standards other than "take it and like it."
And your first statement is so 2011? Associating an idea with a market crash doesn't refute anything, especially since that's not at the core of my point, and I will kindly refer you to the guys at Apple to prove that "eating your own dog food" can actually work, but keep in mind I am no implying that everyone can replicate Apple's success by merely doing this.
As to not admitting it was a mistake... I'm saying you don't apologize for the DickBar. It didn't work, learn something from it, and move on. But clearly, Twitter was far too short-sighted that they didn't even have a backup plan, or competing ideas as simple as... "what would happen if we instead moved the ads to the bottom?" AdMob already bombards many users this way. Would that work?
And as mentioned, I don't have a problem with companies apologizing if they royally screwed up--I mentioned two specific cases where it was warranted. But apologizing every time someone with a blog ridicules a feature/ad model? Not a good sign.
Absolutely. I was responding more to the "test on your own peoples" aspect of my parent, though on reflection I can see groupthink at a company allowing something like this to get past internal testing. "Dick says it's the next big thing." It's just too onerous not to notice. Like the dog that didn't bark, it's apparently the question that didn't get asked. It certainly couldn't have been 'the change that wasn't seen.'
I think we'd all like to think that people at Twitter are the cutting edge of whatever, Web Scale, but the people who work there are in a bubble of what they're told just as much as people at other companies. When you're in the middle of an industry it's hard to be objective, increasing the odds that something like this would be thought of as a good idea. So whatever, now Twitter's got their own Microsoft Bob. At least it's dead AFAICT.
I couldn't disagree more - it sounds like the Dickbar was monetizing rather nicely. Otherwise Twitter wouldn't be writing things like this in their blog:
We believe there are still significant benefits to increasing awareness of what’s happening outside the home timeline. Evidence of the incredibly high usage metrics for the QuickBar support this.
'Incredibly high usage metrics' - sounds pretty good for the purchasers of their sponsored trends, no?
Now, Twitter could be lying about the Dickbar's usage, but I doubt it. Lying involves conspiracy. It sledgehammers the morale of honest employees. The truth's likely to leak. The leadership of Twitter's not that stupid - if they mention incredibly high usage metrics, it's because there were incredibly high usage metrics.
So, if Dickbar was great for monetization, why remove it? I suspect it got yanked because it conflicted with a higher priority - control over the client. If the vast majority of users love the Dickbar, but a small sliver of people were turned off enough by it to start using an alternate client, that throws the Tweetdecks of the world a lifeline at a time when Twitter would rather they drown.
After the Tweetdecks have transitioned to enterprise tools or simply given up, then Twitter can launch Son of Dickbar. Until then, growing client market share is way, way more important than prematurely boosting monetization. It's not like Twitter lacks access to capital.
You cannot attract a mass of users, give them a nice UX, build a community - and then one day throw ads all over to place, call it a monetization strategy and keep a straight face.
Really? Google did essentially that to great success, as has Facebook (perhaps with less clear-cut success, but clearly not to the sort of outrage Twitter received over the QuickBar).
This is going to sound like a nit, but it's actually a critical point: Google did not throw ads all over the place, at least with regards to their search results. They carefully introduced them on the sidebar, clearly labeled, and have made further motions since, all also carefully considered and clearly labeled. They are also tied to the user search and therefore actively connected to what the user is currently trying to do, making them even have some value to the consumer as well as the advertiser. This is not the last-ditch pray & spray approach that your quote is implicitly referring to.
Twitter can still get some context out of the user but they will forever have the problem that most of their ad impressions will not be connected to the user actively searching for something. Google's an advertising monster for a reason, and it's not as simple as "They had a big bully pulpit in the form of their search engine".
Exactly, I think the main difference is using the old "how to cook a frog" analogy. You can't just throw a frog in boiling water, but if you turn up the heat slowly he'll be happy.
Twitter went from no ads to AN INTRUSIVE AD YOU CANT ESCAPE AND RUINED YOUR NORMAL EXPERIENCE. Google on the other hand went with very low touch text ads, then added ads to your email etc... such that there are a lot more ads on Google now then there were, but it was done so gradually and with so much A/B testing that we care less.
When Google first introduced their text ads, it was in an era when other ads were commonly popups, huge banners, and flash with sound. Their text ads were quite nice compared to the competition.
There is a major difference in the service model between google search and twitter tweets.
In search, you are actively seeking something out - you enter a phrase, it returns a result. This meshes beautifully with ads - because in the ideal, an ad matches what you're looking for, except it may want you to buy the end result.
Tweets, totally different. With tweets - you are effectively either pushing information to a specific group (your followers) or you are accepting pushed information from those you follow.
This is much more intimate of a conversation as the tweets you're accepting by following come from real people, or entities/groups that you associate/identify with or are otherwise interested in their info; such as a news stream.
To interject ads into this communication is much more akin to you standing at the bus stop with your friend and you're talking about where to go for lunch and being approached by some random stranger saying "Hey I think you guys would really like Coke!"
You already KNOW what coke is, so this random person is not adding any value to the conversation that you're having with your friend.
Between google and twitter, we are looking at the age old problem with content relevance in push/pull context.
Hitch hiking on your observation, perhaps Twitter should start by monetizing search. When you search Twitter for tweets about the Japan Tsunami, maybe you do want to see ads for charities or radiation pills? Maybe when you search for Justin Bieber you are interested in concert tickets and music downloads?
The types of searches you mentioned don't even monetize well on Google. The reason Google search is a profit machine is because people search for stuff like "lowest credit card rates", "refinance mortgage", "best shoes for my wedding".
Searches for "Japan Tsunami" and "Justing Beiber" are not revenue generating searches. Twitter's searches are only marginally monetizable.
That would be really annoying if my friend and I weren't talking about Coke. But if we are talking about Coke, then I don't mind a stranger chiming in with "Hey, since you're talking about Coke, here's something you might like", as long as the stranger's message is highly relevant.
Twitter has got to find some way to monetize or they will die. Simple. I wouldn't mind a few highly relevant ads in my timeline if it means keeping the service free. They already know what I'm interested in. Or, others might value the service enough to pay a small fee to not be served ads. Either way, right now we're all getting something pretty great for free and it's not sustainable. I would rather get served a few ads for products that really interest me than see the service go away altogether.
That would be really annoying if my friend and I weren't talking about Coke. But if we are talking about Coke, then I don't mind a stranger chiming in with "Hey, since you're talking about Coke, here's something you might like", as long as the stranger's message is highly relevant.
Do you really believe this? Is the literal experience described, of a stranger injecting semi-relevant commercial comments into a conversation you were actually having, really something you, yourself, would find pleasant??
I feel as though there's a huge population of marketers who don't put themselves enough into the shoes of consumers to realize that this kind of things feels invasive, not helpful.
It's like marketers start with general point that relevant display ads work better than irrelevant display ads and assume that maximum customization of an makes it maximally appealing to the average person.
You don't realize that a person doesn't actually want any feedback from a company at random and that "personalizing" brand advertising just makes it creepy (as oppose to personalizing informational advertising, which makes it more useful).
I don't want my favorite company in the world injecting even relevant comment into my ordinary conversation. If I wanted to hear from them, I'd ask them. (and Facebook's right column just gets creepier).
No, it's not always pleasant. I admit that. But you know what's less pleasant? Twitter shutting down because they can't pay the server bills. The relevant economic concept here is opportunity cost. The opportunity cost of Twitter not showing ads is charging for their service. The next greatest opportunity cost is them not existing. So many people think the internet operates independently of the principles of economics. Well, it doesn't.
And I also don't feel the analogy is apt. To use the well-worn metaphor of Twitter as cocktail party, it's like having a conversation with your friend about, say, Arduino's, and having the host, whom you don't know, walk by and say "Oh yeah website X is having a great sale on those", and then they're off again to serve Jell-O shots. I chose to go to Twitter's party, so at least I'll nod politely to the host because they're the ones providing the free booze.
No, it's not always pleasant. I admit that. But you know what's less pleasant? Twitter shutting down because they can't pay the server bills.
Hey, I'm not against them monetizing.
But to monetize, they have to find an ad-format that works. And to find an ad format that works, they can't pretend targeting by itself will do what they need.
Realistically, for example, I think people would prefer a party where host have big "Bud" posters up to a party where the host interrupts individual conversations semi-relevant ads.
Twitter can monetize with plain, ordinary advertising.
The problem is this be admitting that Twitter's segment of the Internet is basically the relatively low-value part of the Internet and that Google's part is the higher-value part. That wouldn't make Twitter impossible, it would just take away from the huge valuation it has. And that could be a problem for a lot of people.
True, true, but you're not seeking something out when you watch television and there are commercials. or listen to the radio. Or listen to pandora, or many others.
People are ok with advertising in general. I think this has more to do with the implementation, not that people are opposed to ads on twitter in general.
TV and Radio - even Pandora is intrinsically passive.
So while we are "OK" with it in those mediums or activities - those are passive activities in which you basically view/listen to whatever content they choose to put on the stream.
Search is 100% active, where twitter is a hybrid - but the problem with ads in twitter is contextual relevance + value.
They will either clutter a conversation which you follow, or lack context and relevance thus just driving you mad.
Instead, I have suggested that Twitter needs to stop trying to monetize its current incarnation - but needs to build upon the platform and pivot a bit.
I sugggest that due to the fantastic job they have done in gaining both wide adoption but also mass appeal with celebrities and influencers, they need to expand the platform to provide more content from those users and then monetize with revenue sharing.
Basically, you would have tweets coming from Lady Gaga in the current form the do today - yet if she wanted to tweet about her new album, a link she could send would drive all the traffic to an exclusively announced twitter page with details of the album and the ability to buy it there. Additional ads could be placed on that expanded content page by twitter.
Album sales go to lady gaga - the ad money goes to twitter.
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They need to build out a blogging platform that allows for deeper, richer content.
Tweets are great for high-level, hyper responsive communications and awareness driving, but the fact is that no matter what you think of tweets and their succinctness they are too small to convey 99.9999% of information people want to convey. Tweets ALREADY serve to make groups aware of something, then drive them to more/better resources for information about that event.
IMO - Twitter needs to acquire. Tumblr, posterous, whomever. Mate the products and provide ad-rev channels based on the two.
@Jack could oversee ensuring that the two properties welded together maintain a level of simplicity and elegance - but greater functionality is needed.
If twitter revolutionized the micrblog, expanded to miniblogs and allowed very simple, concise miniblogs and maintained a level of control over the presentation (ala facebook) They could be exceptional.
Of course, there is the outstanding issue with stability, but that will be fixed I am sure...
"Business Insider reported that the Dickbar was a mistake in the first place, having been developed by a junior product manager with no senior oversight."
Good on them for admitting wrong on this and backing down. Blindly forging ahead when it was universally hated was never going to do them any favours. Many a good blog post has been written about what they could do to make it better, hopefully some of that feedback will find its way into whatever they do next.
True. I don't think anyone begrudges Twitter the ability to put ads into the mobile app.
Why not just put trending items between "pages" when the user scrolls through tweets, each one about the height of a tweet? (one per page so that it's not too overwhelming)
I'm a little surprised that they removed the revised version of the bar. I found some of the topics listed there interesting. Seems like they responded to the technorati rather than what would best serve their needs along with their users.
Facebook made changes all the time - and then people would start organizing groups on facebook opposed to the changes. But eventually the users adapted and all was forgotten.
I suppose one option is to move the bar to just the search area, where people are willfully looking for particular types of information.
The real difference I see between google and twitter is space and focus. Google had room on their clean results pages to place ads, and they also had users that were used to skimming and overlooking a lot of the text on the page anyway. Ads were not a huge problem for google. Twitter's app users don't have the space on their feeds for a few square centimeters of ad space, especially because we don't skim and skip over tweets (unless they look like the have lots of @s and #s). Tweets are like prepackaged feelings already. Someone who barely read tweets would have nothing left to intake. Twitter needs to find a way to place ads without taking up space or annoying reading time. That, or find a place on the page which doesn't LOOK like its taking up space. Meaning, if the bottom cm is always an ad, it isn't dropping down into my tweets. I just have a slightly smaller screen, which I will acclimate to quickly and won't annoy me regularly. Also, the ads can be more expensive that way. Put the ads on the screen all the time, not just some of the time, and they won't impede upon my twitter space, they'll sit within twitter's ad space.
A painful but necessary decision for twitter, I know they need to monetize their service but alienating users in a way that becomes a meme is the wrong way to go.
I fully expect some version of #dickbar to be back someday once they've worked out the technology for showing relevant updates, they just tried to implement it before its time.
I guarantee you that by next year there will be a way to do this right.
This seems to be a great example of one of the challenges with iOS apps: you can't do a limited roll-out of new features.
If Twitter could have deployed the bar to a hundred or so real users, I think they would have quickly found that people mostly hated it.
I believe you're allowed to distribute test versions of your app to 6-ish handsets for testing, but I'm sure this barely covers the internal folks at Twitter. It'd be nice if they'd had the option to do some more thorough early testing. (Whether they would have done so, or would have listened to the results is outside my point).
It's harder to do limited roll outs, but not impossible. It's feasible to have all the code in place and only trigger it based on a server response, for instance. That's basically how they handle the web app.
The same way that testing apps with Easter eggs works. You have to tell Apple that the feature exists, and let them test it. If you don't, and they find out after approval, you run the risk of getting your app pulled.
Would Apple really pull the official Twitter app? It seems highly unlikely, because Twitter has leverage over Apple's users. People won't switch to some other short message sharing service, they'll switch to a non-Apple phone.
> As for a limited rollout, they could've rolled a new binary and only turned on the feature for, say, 100 users selected at random.
Be careful with this - developers have previously gotten into trouble for having functionality for users that differs from that for reviewers. You'd have to also add a way for the reviewers to review the "limited rollout" functionality.
I believe standard practice in those situations would be to give them two test user accounts in your app store submission - "log in with EnabledTest, then with DisabledTest".
I felt if they had made it an optional item in the settings they would have avoided the backlash, and they would still be generating money off of it. The fact it was not optional, then they announced limited API access for developers whipped everyone into a frenzy.
Good. I hope I never, ever have to read the word "dickbar" ever again. That is one of the most ridiculously stupid attempts at being "hip" I've ever seen.
"Dickbar"? What are we, 12 year old jersey-shore fans?
Would it be called the "jrockbar" if I created it? Unlikely.
"dickbar" stuck because "dick" is a word with negative connotations that refers to the male anatomy. The fact that it's the guy's name simply makes for a cute cover story.
(I've actually been wondering where the name came from, and asked a few times, but never got an answer. I assume that it was his idea, then?)
To be honest, though, I spend a ton of time reading technology news, and had no idea who Dick Costolo was until right now, so I don't know that it's really safe to say "everybody".
You cannot attract a mass of users, give them a nice UX, build a community - and then one day throw ads all over to place, call it a monetization strategy and keep a straight face.
Twitter is going to have a very hard time monetizing their platform, if the #Dickbar is the best they came up with at this point. If I were them, I would be afraid.