My point was that I think RescueTime came here expecting feedback from peers, not customers.
As a customer, your feedback was totally appropriate. As a peer, their response was totally appropriate.
I think this misunderstanding is a result of HN's evolving audience, which used to be dominated by YC alums or people who knew YC alums, but is now less cohesive.
As a customer, your feedback was totally appropriate. As a peer, their response was totally appropriate.
I think this misunderstanding is a result of HN's evolving audience, which used to be dominated by YC alums or people who knew YC alums, but is now less cohesive.