Ending the old contracts and asking people to sign up for new ones risks losing ... | Hacker News

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		yorwba 66 days ago \| parent \| context \| favorite \| on: Germany: Amazon is not allowed to force customers ... Ending the old contracts and asking people to sign up for new ones risks losing customers who don't particularly care about keeping their subscription but didn't bother to cancel either. Which is why Amazon would prefer to keep the old contracts running and unilaterally change the conditions. Defaults matter.

eru 66 days ago [–]

> Which is why Amazon would prefer to keep the old contracts running and unilaterally change the conditions. Defaults matter.

Yes, and that matters in the short run. In the long run, churn is unavoidable.

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