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"... You are criticizing the people who are behaving in a civil manner for the behaviour of those behaving uncivilly. ... Try to focus on the jerks ..."

Yes & no. I'm don't think I'm being that critical, 'why don't you refer to someone by name.' I take your point though. As for focusing on "Jerks", I ignore them. I'd rather point to measured responses like your own illustrating to "Jerks" how to respond.



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