This is incorrect, the primary job of an on-call rotation is to satisfy customers.
It’s usually much better ROI to publicly acknowledge an issue if the resolution is not going to be single digit minutes, as it massively reduces the incoming query/support burden
yes, but the users of the search engine are not the customers. actually, who would the customers of ddg be?
ad agencies? are they going to get upset if their ads are not visible for a few hours on of many sites where they post them? are they even going to notice?
It’s usually much better ROI to publicly acknowledge an issue if the resolution is not going to be single digit minutes, as it massively reduces the incoming query/support burden