The dichotomy of how real world looks and functions and how it does according to the big corpos is astonishing and terrifying. And this is the yet another example - there's no failure in this rose-tinted corporate world, just a minor difficulty which will be portrayed as a success.

Honestly, I'm surprised Apple didn't come up with the overused standard reply #1: "We are excited to announce (...)", or the standard reply #2: "We've been working hard making XYZ experience better for you (...)"