People in New York City don't use shopping carts too often. Fewer people own cars and drive than in Waxahachie, and they tend to go shopping more frequently and buy less at one time. I doubt that this was a story based just on the author's own experience in NYC - we've all dealt with wonky shopping carts! Waxahachie looks nice, but you should visit NYC sometime. It's a cool city and I think you'd learn a lot about the people and be less likely to write them off as "horrible" if you visited.