I'm having trouble parsing this against what Twilio does. Are they talking primarily about the Segment acquisition? I primarily know Twilio as an SMS gateway.
Twilio already uses aggressive sales strategies. They make you deposit $20 to test out their API AND THEN they tell you to get approved by talking to customer support.
I was unable to get approved so I guess I'm out $20 for no reason. They have the worst dev experience I've ever seen.
In my experience they’ll bring someone in to try to apply aggressive sales strategies to a dev tools company & it never goes well.