> They turn difficult problems into easy problems and then solve that.
I think this needs to be said more carefully. For instance, problems could become manageable when a well-thought-out mental model is built. On the other hand, they could become easy when the problem itself is simplified. For me, the e-voting problem fits quite well in the picture where thousands of systems are being built with cute mobile UI but, in the end, are really holding on to the assumption: trust us, we will be honest.
I think this needs to be said more carefully. For instance, problems could become manageable when a well-thought-out mental model is built. On the other hand, they could become easy when the problem itself is simplified. For me, the e-voting problem fits quite well in the picture where thousands of systems are being built with cute mobile UI but, in the end, are really holding on to the assumption: trust us, we will be honest.