> No offense but you need to level up your empathy/reading skills then.
Can you deduce what went wrong from what he wrote?
> Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report.
He doesn't need to suggest solutions. He just needs to communicate what happened. There is nothing in this mail about what he tried doing with settings - where he clicked and what he expected to happen.
Can you deduce what went wrong from what he wrote?
> Your user feedback isn't going to be coming from the lead developer on a major product or a Comp Sci PhD or a highly talented software designer that can effortlessly (and for free) breakdown problems and suggest efficient and powerful solutions in a long-form report.
He doesn't need to suggest solutions. He just needs to communicate what happened. There is nothing in this mail about what he tried doing with settings - where he clicked and what he expected to happen.
> (and for free)
Goes both ways in this case.