Slightly more than a +1, the team I work on switched to Shortcut and the quality of our tickets went up, more tickets were resolved, and fewer ended up lingering in backlog hell. Why? I'm sure there are many possible reasons, but the results stand on their own.
There was no directive other than "Ok, we're going to use this tool for now". Everything was self-organized within the bounds of the business/stakeholder goals.
I'm sure you can use either Jira or Shortcut in a manner which makes either tedious, but at face value we found significant improvements simply through adopting Shortcut.
Shortcut is pretty stripped down and lacks several features conducive to cross team collaboration. In particular I dislike shortcut's lack of internal comments. It's a much bigger annoyance than anticipated.
I dislike atlassian products in general, but having some discipline with the config/workflows was much better than shortcut.
What do you mean by this? There's a section to comment in each card/epic/milestone and you can ping team members. Comments also sync with slack so you can get notifications there if you'd like. I don't have a ton of JIRA knowledge, so there's a chance I'm missing something.
In Jira you have the concept of internal comments, which aren't visible to people outside the team.
They are useful for putting triage and debugging information in. Or even as a play by play with specifics so your team mates or manager can follow along with your progress.
https://shortcut.com/