They will relay some unrelated bit of documentation and then immediately try to close the issue as solved.
It is like “Step 1: Understand the problem” and “Step X: Validate it solved the customers problem” isn’t even on the checklist.
Just “reply something technical, close ticket, repeat”.
They will relay some unrelated bit of documentation and then immediately try to close the issue as solved.
It is like “Step 1: Understand the problem” and “Step X: Validate it solved the customers problem” isn’t even on the checklist.
Just “reply something technical, close ticket, repeat”.