There are multiple types of issues. You’re describing a bug in a very pure sense. But often the most important issues are customer issues where they are blocked and need help. Then it is less about the big that you’re tracking and more about this customers experience. The resolution to their issue might not even be in your products code, but we still track it until the customer is unblocked to use our product.
> Then it is less about the big that you’re tracking and more about this customers experience.
Obviously. (Isn't it? Not sure why this explanation is appearing as a reply here. How could the previous comment have been written without a strong understanding that there's distinction? Why would it have been written unless there was a strong belief in the distinction?)
> we still track it until the customer is unblocked
As you should... in some place that isn't the bug tracker. (See "muddled.")
