It's a strange transition because early on one of the things that made Amazon amazing was their extreme focus on making customers happy. Maybe they've just discovered that fake reviews and counterfeit items don't actually result in unhappy customers.
I don’t know about Facebook, but Google is reasonably customer friendly, at least with big accounts. I worked at a large firm, Google assigned a very competent and dedicated account executive to look after us.
Unless you’re talking about end-users? In which case that’s like asking if McDonalds look after their cows well :)
I bought a Pixel 4a and a case direct from Google a couple months ago. For some strange reason, they shipped the case immediately, then the phone a few weeks later.
When I got the phone, I realized that the case had never arrived. Google refused to do anything, citing a 2-week limit on disputes. They told me to take it up with the shipper, but provided no guidance on how to do so and never responded when I asked.
Given that the cases are clearly high margin items, I was blown away by how terrible their customer service was.
I think those companies care about their customers it’s just that regular users are not their customers. Facebook cares if people stop putting ads on Facebook, not if some random person has a problem with their service.
I think that's the first time I've seen those two in the same sentence. They do a ton of things they thing is "better" and it turns out to be a bad situation for the customer.
