How do you know if people cant express anger at someone? It is not mock question. I recently found out that colleagues who pretended to have good relationships (because we dont talk negatively about others as cultural thing) had long term resentments against each other. And those resentments were influencing work under surface in negative way - until it blew up into dysfunction which is how I realized.
We have an issue system - instead of "Bob always leaves his mess to clean up" if you have a problem your supposed to put it in generic terms like "kitchen is sometimes left a mess" and then put a counter measure: "kitchen cleaning trainig and checklist".
If the countermeasure is reasonable we implement it.
We've found this keeps people from festering. Heck.. one employee thought he was being underpaid. He was.
He put it in the issue tracking system and we now have a public skill system and renumeration scale.
Not saying that this can't work in practice, but it sounds a bit passive-aggresive to me. I'd imagine if someone has some feedback for me, they'd talk to me directly instead of leaving a ticket in an issue tracker. You already mentioned that your company is small and this system has worked for you so far, but I doubt this will work at Facebook scale.
How do you know if people cant express anger at someone? It is not mock question. I recently found out that colleagues who pretended to have good relationships (because we dont talk negatively about others as cultural thing) had long term resentments against each other. And those resentments were influencing work under surface in negative way - until it blew up into dysfunction which is how I realized.