You are missing my point I think. Musicians do not necessarily make music for their fans and to 'engage' with people. It is art. It doesn't necessarily have to please anybody but the person that made it and it is still perfectly valid. Yes, people have to eat. But plenty of art was made by people without any form of compensation or interaction with their 'fanbase'. That's just mr. Ek saying what would help him.
If you completely ignore your audience and don't work with them - who's going to buy your stuff?