It depends on the customer. If you're an Office 365 customer who is a major enterprise with huge numbers of paid users, and your CIO goes golfing with Microsoft board members, you have a huge amount of power. Similarly, if you are an MIT Professor you have vast amounts of power.
They can be pile driving right next to the machine room, and causing disk drive errors, and Physical Plant won't care if the I/T folks complain. But if some Sloan School professors complained that it was disturbing their cogitations, it immediately stopped and Phys. Plant called a "stakeholder meeting" and it was really obvious who had the power.
All customers are equal, but some customers are more equal than others.
They can be pile driving right next to the machine room, and causing disk drive errors, and Physical Plant won't care if the I/T folks complain. But if some Sloan School professors complained that it was disturbing their cogitations, it immediately stopped and Phys. Plant called a "stakeholder meeting" and it was really obvious who had the power.
All customers are equal, but some customers are more equal than others.