That can be annoying... Pro tip: start by briefly acknowledging the frustration,... | Hacker News

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		pygy_ on Oct 25, 2019 \| parent \| context \| favorite \| on: Gmail marking email from me as spam That can be annoying... Pro tip: start by briefly acknowledging the frustration, then offer the technical solution/workaround.

falcolas on Oct 25, 2019 [–]

Even technical people are people. This tip can help defuse the frustration, making the recipient more willing to listen to the technical solution.

People forget sometimes that the person on the other end of the screen isn’t a computer that is completely unmoved by silly things like emotion and frustration.

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