If this is what happened, it's not that stupid on the part of the customer. Or perhaps better phrased, it's within the realm of what I would expect some users to do given this feature.
It's still _extremely stupid_ on the part of the customer (if it really happened). No smart person would begin Summon if they can't even see the car. And if they _could_ see the car _on the lift_ and still began Summon, then they're they dumbest person in the world.
That feature (Advanced Summon) isn't even out yet. Only a tiny fraction of beta testers have it, so it's unlikely that this idiot has the feature.
Secondly, Tesla specifically states that you must have the car in line of sight before you enable Summon (which only goes straight forward and backward by 25 feet), so this guy is absolutely a complete moron for doing that.
> Secondly, Tesla specifically states that you must have the car in line of sight before you enable Summon
Just how explicitly is this instruction presented? For better or worse, I don't think you can expect users to read everything presented to them. (Partly because we bombard them with cookie notices, ads, and other crap)
You don't need to read anything to know you don't tell your car to move by itself if you can't see it, with current Summon. With the new Advanced Summon, you would not need to see the vehicle because it would have move protections in place. But you still wouldn't Advanced Summon the car if you don't even know where it is (e.g. still on the lift or not)...unless you're a moron.
Tesla should have accounted for this.