Most brick and mortar chains in the UK have a buying policy that requires you to prove your goods are fit for purpose before they'll put it on the shelves and risk hurting their brand. I imagine most of Europe operates similarly.
They will generally require suppliers to send examples of the range before being allowed in store, and they will test or examine a representative selection first. They'll probably do basic safety and legality tests too. As a new supplier you can expect your products to be subject to random checks over the coming months. After a period of good track record you will become a trusted supplier and subject to fewer, or perhaps no, checks.
Amazon should do the same. That they are big or that they are online is no excuse not to.
Sure they could, but with a proper approach to supply management, like the whole of the traditional sector is used to it gets caught. The lower quality switch would get caught in the random checks of incoming product in your first years as supplier, or rapidly from customer feedback. Then simply drop them as supplier.
Amazon would look far far better to their customers if they started cutting some of the crap as "not good enough to go in Amazon" and dropping suppliers for shoddy manufacture or too high a return rate.
There is a big difference between cheap, good value and all the world's unfit for purpose and counterfeit crap, for me anyway. They can pretend marketplace is separate, and outsource returns and customer service to marketplace sellers all they like. If I buy something dangerous or shit on marketplace I resent Amazon as much as the RNGFake4u brand I accidentally bought.
The entire TIC industry (I work for Underwriters Laboratories) does just that, we independently test and certify and then audit the factories to make sure it’s still made the same way as the original sample. Problem is... people counterfeit our certificates, and some retailers don’t care much
Then stop using certificates. Have a website where retailers can check if the supplier is certified. Using signed pieces of paper as evidence is inferior to just querying the certifier directly.
This is where trust in a brand kicks in. Brand represents product quality. They work so hard on making the brand, that it then becomes the product. Back to square one.
Most brick and mortar chains in the UK have a buying policy that requires you to prove your goods are fit for purpose before they'll put it on the shelves and risk hurting their brand. I imagine most of Europe operates similarly.
They will generally require suppliers to send examples of the range before being allowed in store, and they will test or examine a representative selection first. They'll probably do basic safety and legality tests too. As a new supplier you can expect your products to be subject to random checks over the coming months. After a period of good track record you will become a trusted supplier and subject to fewer, or perhaps no, checks.
Amazon should do the same. That they are big or that they are online is no excuse not to.