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> "In order to avoid regulation and the banning of plastic products they used, the beverage and packaging industry pushed municipal recycling programs."

This is tangential, but I'm not sure I buy this. It's not as if glass, cardboard, paper, and metal containers were evaporating into thin air. Pre-recycling, these were also all headed to landfills with few exceptions (e.g. glass Coke bottles).

> Apple isn't doing the same thing, because they aren't literally trashing the world, this 911 feature does not create anywhere near such a negative externality, but to say that "we already pay our government for this" doesn't mean that the the corporation is off the hook, "we did our part, now you handle the 99% of effort and costs of getting this feature we are promoting to work, oh and you will need to assume the blame if and when things don't work". I don't think it should work that way...

As you noted, this situation is far different. It creates no negative externality, because call centers can simply not upgrade and there is no change for them. Or they can upgrade and realistically that will involve paying a fee and they'll be done. The call centers are not bearing "99% of the effort and costs".



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