The problem is that all of this AI and ML is being used to target Ads better. You don't need AI and ML to do this, it is a solution looking for a problem.
Your example about routine elevator maintenance does't need AI at all. Whoever logs the elevator maintenance can just press a button to send a notification message. Hell, it can be wired up such that when you submit a notification notice, it automatically sends an email. They probably have condo management software that does this already.
The idea of the elevator maintenance from the IBM commercial is that it can use ML to detect that there will be downtime that could be solved by preemptively calling for some maintenance. I guess "routine" was a bad word choice.
Speaking for OP - I think the idea was that ML would determine that your elevator was in need of maintenance and place the order without human intervention.
Exactly. We already know when the elevator needs to be maintained. If it isn't being maintained, it's not because people don't know, it's because they are intentionally NOT doing the maintenance, maybe because it costs $120/hr minimum 6 hours.
Your example about routine elevator maintenance does't need AI at all. Whoever logs the elevator maintenance can just press a button to send a notification message. Hell, it can be wired up such that when you submit a notification notice, it automatically sends an email. They probably have condo management software that does this already.