The closest example I can imagine is, the same way medical professionals care about you, or maybe surgeons more than others, or maybe pre-clinical bio-scientists: most of the time, not really. They have their own paperwork, debt, office rivalries, etc.
They do when you are ‘interesting’ (you very much not want to be ‘interesting’) but they actually care about fixing your problem. They probably care more when they see you, just like Amazon employees care after they have been at a warehouse. It drives them to work on their project that will address one small pain-point -- but they can’t care too much, just because their fix takes so much time, if they cared, it would crush them. Both product managers and medical professional have to respect proper, long, tedious testing procedure to make sure their solution works as intended.
I think few people measure explicitly the amount of that bureaucratic detachment (Chaplin, Kafka, Ionesco did) and even less see how it is necessary to progress.
They do when you are ‘interesting’ (you very much not want to be ‘interesting’) but they actually care about fixing your problem. They probably care more when they see you, just like Amazon employees care after they have been at a warehouse. It drives them to work on their project that will address one small pain-point -- but they can’t care too much, just because their fix takes so much time, if they cared, it would crush them. Both product managers and medical professional have to respect proper, long, tedious testing procedure to make sure their solution works as intended.
I think few people measure explicitly the amount of that bureaucratic detachment (Chaplin, Kafka, Ionesco did) and even less see how it is necessary to progress.